Your customers, Employees, and stakeholders want to be heard. frustrated or excited customers and employees are your main resource to shape and improve effective digital and media solutions designed for them. Or explore new markets with those who are not in the fold. Hear them share specifics/speak to you in their own words before you send them to your online feedback programs. Make all feedback loops a win-win.

Direct-to-Customer Feedback Loops - Real Voices + Increased Response Rates

Start with a phone call - here’s why

Your customers and employees get a lot of email. So do market research panelists. A phone call is a “+1” assistant that provides a better way to break through. With Canvox, your online feedback loops begin with a more human touch that feels more personal (and urgent!) than an email invitation in the shuffle that is our inbox life.

Hear your customers in their own words. With Canvox, you can allow them to share their actual voice on important topics before connecting them automatically to various Cx/Ex/UX feedback programs your organization is already using. Add the how’s and why’s.

Improve your response rates - don’t change what you are doing, just improve upon it by driving more people through. If it’s convenient for them to share right away through a Canvox call, then they can connect and participate quickly and immediately, in that moment. It’s faster and more convenient for them (and you).